Shopping has just become a breeze. Walmart is using AI to make every step—from browsing to returns—faster, easier, and more personalized.
When customers browse, AI picks up on their preferences—like board games, showing them special deals, new releases, and gift ideas. Soon, these AI-driven homepages will be even more tailored to each shopper’s interests.
In Mexico, AI is already offering a wider range of personalized recommendations for holiday purchases. Plus, Walmart uses AI to spotlight top influencers on its homepage, sharing their picks for this season’s must-have items.
Meet your new Walmart shopping sidekick
Walmart’s AI assistant helps customers find the perfect product with friendly, real-time advice—just like a personal shopper.
- Get tailored gift ideas: Ask specific questions like “What’s a good gift for a five-year-old boy?” and see relevant, cross-category suggestions—like a sweater, book, or soccer ball.
- Streamlined comparisons: Compare similar products—such as different Smart TV models—with ease, thanks to Walmart’s AI-driven comparison tool.
- Enhanced product insights: Dive into GenAI-powered reviews, product summaries, and comparisons that make choosing the perfect item simpler and more satisfying.
Expanded delivery coverage for US households
Walmart’s AI-powered delivery expansion is bringing faster, more tailored service to millions of U.S. and Mexican households this holiday season.
- Enhanced reach with AI: This year, around 12 million more U.S. households will have expanded delivery options, powered by an AI-driven geospatial platform that combines Walmart’s transactions, network insights, and external data.
- Smarter delivery zones: Using advanced algorithms, Walmart creates custom delivery areas for each store based on factors like slot availability, drive time, and store capacity—moving beyond traditional mileage-based zones for more efficient service.
- More Delivery Windows in Mexico: At select Bodega Aurrera stores in Mexico, customers will find more online grocery delivery slots to meet holiday cooking and party needs. Slot optimization uses data on available pickers and store limitations to maximize daily order fulfillment efficiently.
Walmart’s upgraded GenAI Customer Support Assistant now offers a faster, more tailored experience by recognizing customers, tracking orders, and handling returns right from the start for smoother support.
With AI and GenAI across Walmart’s platforms, holiday shopping becomes simpler and quicker, so you can spend less time searching and more time with loved ones.
NOW READ: Free Shipping Day to boost e-commerce in December
Photo Credit: Walmart (Facebook)
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
