Merchants are being given the tools to grow their business, thanks to DoorDash introducing its commerce platform.
The new can products help merchants manage and grow their businesses through their own channels.
What is the DoorDash Commerce Platform?
A tool that lets you grow, run, and manage your business both in-store and online, through your own channels.
DoorDash Commerce Platform: Tools to boost your business
The DoorDash Commerce Platform includes five key products that merchants can customize to fit their business, whether in-store or online:
- Drive On-demand: Offer delivery through your own app or website.
- Online ordering: Provide commission-free digital sales and branding on your website or app.
- Phone ordering: Use an AI-powered system for call-in orders, with menu suggestions.
- Tableside order and pay: Let customers scan a QR code with their phone to order more efficiently.
- Customer support solutions: A dedicated platform to help manage delivery-related customer inquiries.
Here’s a scenario: The owner of a local restaurant wants to grow their business and improve operations.
They implement the DoorDash Commerce Platform, allowing them to offer delivery through its own website, set up a commission-free online ordering system, and create a branded app.
With an AI-powered phone ordering system, restaurant staff handle orders more efficiently. By introducing QR codes at tables, customers can place orders directly from their phones.
DoorDash’s customer support also helps manage delivery inquiries quickly. As a result,the restaurant business has expanded its reach, boosted sales, and streamlined operations.
DoorDash business developments
The company’s president and COO, Prabir Adarkar says the restaurant industry has faced significant challenges in recent years, and it’s more important than ever for merchants to find innovative ways to grow their sales and increase profitability.
“The DoorDash Commerce Platform is designed to meet this need by offering a comprehensive set of tools that allow merchants to create direct channels — whether through online, phone, or in-store ordering — and build lasting, direct relationships with their customers,” says Adarkar.
Earlier this month, DoorDash partnered with several new merchants for on-demand delivery for the upcoming busy shopping season.
This initiative not only saves customers time but also reduces the stress of last-minute shopping, making it easier for people to get what they need without the hassle of going out.
NOW READ: DoorDash aims to change the outlook for female restaurant owners
Photo Credit: Canva
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
