Kohl’s is making returns easier with a new service called The Return Drop @ Kohl’s. This in-store service allows customers to return items without needing a package or label. They can do this at over 1,100 Kohl’s locations across the US.
Thanks to a partnership with Inmar Post-Purchase Solutions and Narvar, shoppers can now return products from brands like Carhartt, Hanes, and Levi’s at Kohl’s stores.
Locate2u reported on a study by Doddle earlier this year that shows 75% of merchants say improving returns is important.
How does The Return Drop work?
The Return Drop @ Kohl’s makes returns easy for customers. After starting a return with the original retailer, shoppers can choose “Kohl’s Drop Off” and get a QR code from Narvar.
They bring the QR code and the item to any Kohl’s store – no box or label needed. Kohl’s then sends all returns to Inmar Post-Purchase Solutions to be processed.
Gregg Barta, Kohl’s executive vice president of supply chain and logistics says: “Not only will The Return Drop @ Kohl’s remove friction for customers, but it will also provide operational benefits and efficiencies to participating retailers and brands.”
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Post-purchase customer experience
Narvar was founded in 2012 by Amit Sharma, who has extensive experience in retail and supply chain management from working at Apple, Walmart, and Williams-Sonoma.The company provides post-purchase customer experience solutions for retailers.
Since then, Narvar has helped over 125 million consumers globally, handling 7 billion interactions in 38 countries and 55 languages, with offices in North America, Europe, and Asia Pacific.
Amit Sharma, Narvar founder and CEO says: “Shoppers have shown how much they value easy returns, and brands win when they offer multiple returns options to meet their customers’ need for convenience.”
Sharma adds that by partnering with Kohl’s, the business is bringing the power and breadth of its nationwide store network to its merchants. This will give merchants an additional way to deepen their relationships with customers and drive long-term loyalty.
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Photo Credit: Canva
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
