Help Center

How can we help you?

Search guides, FAQs, training videos, and developer docs for everything Locate2u.

Popular: Route optimization Driver app setup API authentication GPS devices

Training Portal
Step-by-step video guides for account setup, route optimization, GPS, and integrations.
Open training
Developer Docs
REST API reference, authentication, webhooks, and integration guides for developers.
View API docs
FAQ
Answers to the most common questions about features, pricing, GPS devices, and data security.
Browse FAQs
Contact Support
Reach our team Monday to Friday. We typically respond within two business hours.
Get in touch
Training

Learn Locate2u step by step

Our training portal covers everything from initial setup to advanced integrations. Watch the introduction video below, then explore modules at your own pace.

Module 01
Account Setup
Brand setup, team roles, skills configuration, live tracking links, proof of delivery, email and SMS notifications, team profiles, and geofence settings. 12 lessons.
Start module
Module 02
Booking Management
Creating and managing stops, importing booking data, allocating stops to team members, automatic assignment across multiple drivers, and editing bookings on the fly.
Start module
Module 03
GPS Tracking
Enabling live tracking for drivers, sharing tracking links with customers, pairing GPS devices (OBD, hardwired, battery), and troubleshooting location accuracy.
Start module
Module 04
Route Optimization
Setting time windows, capacity constraints, multi-vehicle routing, understanding route scores, and optimizing delivery runs across large driver teams.
Start module
Module 05
Driver Application
Getting started with the iOS and Android driver app, accepting jobs, capturing proof of delivery, submitting e-signatures, and managing daily runs from your phone.
Start module
Module 06
Integrations
API integration setup, Google Sheets connection, Zapier automations, and carrier marketplace connections including Sherpa, GoPeople, Uber Direct, Doordash, and Zoom2u.
Start module
Module 07
Importing and Exporting Data
Importing stops via CSV template, bulk data upload, exporting delivery reports, and working with the Locate2u data format for existing business systems.
Start module
Module 08
Customization
Customizing SMS messages to customers, branding your tracking pages, setting delivery notification rules, and tailoring the platform to match your business workflow.
Start module
GPS Guide
GPS Troubleshooting
Step-by-step troubleshooting for OBD plug-and-play devices, battery-powered units, hardwired DART 3 and G70 units. Covers common signal, connectivity, and installation issues.
View guide
Developer Resources

Build with the Locate2u API

Connect your systems, automate workflows, and extend Locate2u with a full-featured REST API. Generate API keys from your account and start integrating in minutes.

API Reference
Full REST API documentation including all endpoints, request/response schemas, and interactive examples.
View reference
Authentication
Generate API keys from your Locate2u account settings. Use Bearer token authentication for all requests.
View auth guide
Webhooks
Subscribe to real-time delivery events including stop completions, driver location updates, and proof of delivery captures.
Webhooks docs
Postman Collection
Download our ready-made Postman collection to test all API endpoints directly with your credentials.
Get collection

Questions? Email [email protected].

// Authenticate with Bearer token

GET https://api.locate2u.com/v1/stops

Authorization: Bearer YOUR_API_KEY
Content-Type: application/json

// Response
{
  "stops": [
    {
      "id": "stop_abc123",
      "status": "completed",
      "address": "42 Park St, Sydney",
      "eta": "2026-02-21T09:30:00Z"
    }
  ],
  "total": 24
}
FAQ

Frequently asked questions

34 answers to the most common questions. Use the filter or search bar above to find exactly what you need.

About Locate2u
Locate2u is a delivery and field service management software that allows you to track your workers, optimize your routes, share your location, and manage your bookings all from one platform. Available on iOS and Android.
Locate2u was founded in Sydney, Australia.
We are a team of 20 working across 5 different countries.
Yes. Locate2u is available for download on both iOS and Android devices.
Yes, very. Our software is designed to be user-friendly for you and your team. We also offer customer support and a 60-day money back guarantee.
No. Customers receive a live tracking link via SMS which is viewable in any web browser. No app download required.
Getting Started
We will book you in with an implementation expert to run you through the setup and have the system configured to suit your business.
Implementation time varies based on business size. Setting up a single account can be completed in minutes, while larger integrations typically require 15 to 30 business days. This allows time for data integration, team training, and test runs.
Yes. You can integrate with other services via our API. Our team also offers integration services upon request.
Yes. If you mention your requirements during onboarding we can schedule dedicated training for your team.
Yes. Our customer support team is available to help. Browse our resources first and reach out if you do not find what you need.
The subscription includes all platform services and updates. Depending on your requirements, we also offer integration, website design, and other customizable features upon request.
GPS Devices
We offer three variants: (1) OBD-II Port Device — plugs into your vehicle's OBD port with a 4G SIM card included; (2) Rugged GPS Hardwired Device — installed by an auto-electrician for added security against theft; (3) Battery Powered Device — designed for trailers and equipment, transmits location daily or more frequently when in recovery mode. All include a 4G SIM card.
We use a global SIM card provider that automatically switches to the best carrier in your area.
The OBD-II port is usually located under the dashboard, beneath the steering wheel column.
Yes, the OBD-II port device is plug-and-play and you can connect it yourself. The hardwired device requires a professional auto-electrician for installation.
Yes. Our battery-powered device supports recovery mode which sends frequent GPS coordinates so you can locate and recover the asset.
It will run for up to 7 years using 3 AA batteries under normal operating conditions.
App and Features
The Locate2u app lets you enter bookings for the day or future dates, optimize routes, track your team, and share your live location with customers. It is available on iOS and Android.
Yes. Everything available on the web platform is also available on the app, making it the only tool you need to manage your drivers on the go.
Yes. The route optimization feature automatically sequences stops in the most efficient order.
Yes. You can generate a live tracking link that makes your driver's location viewable by anyone with the link.
Yes. A live tracking link can be sent to multiple recipients simultaneously.
Yes. Using Twilio for SMS alerts you can create a custom alert that sends the client an SMS when the driver is within a specified radius of their location.
From the left navigation menu, click Stops, then click Import Stops in the top right. You can import data directly or download our template, fill it out, and then import it.
Click Stops from the side menu, then click on an individual stop to edit it. Under the Team Member heading, choose the team member you want to assign that stop to.
Yes. Click Optimize Stops from the side menu. Select your stops, choose your drivers on the next screen, and Locate2u will automatically assign and sequence stops across your team for maximum efficiency.
Account Settings
The app uses moderate battery throughout the day. We recommend keeping your smartphone on charge while inside a vehicle for best performance.
Yes. You can fully customize SMS messages via the SMS settings on both the web platform and the app.
Click Team, then Members from the left menu. Select the + icon in the top right corner to add new team members.
Yes. You can add stop-specific notes or custom fields via the Settings button in the menu.
Data and Security
Locate2u has been designed with security built into its architecture from the ground up, ensuring your data is completely secure and only accessible to those you authorize. We are working toward SOC 2 compliance. Read our full Security commitments.
Yes. Location data is only collected while you have active stops or tracking links. Once a stop is marked complete or cancelled, recipients can no longer see the driver's location. You can see who actively has access to location data from the links list in the mobile app.
Data is stored in Microsoft Azure data centres, currently based in the United States.
Your data remains in our system but you can request its deletion at any time in accordance with GDPR provisions.
You can configure the system to track team members during work hours only. Specific hours can be set per team member under Team settings on the web platform.
Pricing
Pricing starts from a low monthly fee per user. We have a range of plans depending on features and number of users, suitable for small, medium, and large businesses. View pricing plans.
The OBD plug-and-play device requires no installation fee. The hardwired device has an installation fee that varies depending on the number of devices purchased.
No. We are transparent about pricing and provide full details of all plans and optional extras during onboarding.
No matching questions found. Try a different search term or contact support.
Still need help?

Talk to our support team

Available Monday to Friday. We typically respond within two business hours.

Contact Support