At some point you’ve had to get to a doctor’s appointment, but the logistics of just getting there is a nightmare – literally making you stressed.
Healthcare logistics is all around you.
People who need medication can phone a pharmacy and have a script delivered, and the much-needed items are delivered to their door.
Let’s explore how Uber Health operates within the logistics space, and how it helps both patients and healthcare providers.
What is Uber Health non-emergency medical transportation?
Uber Health is a platform designed to provide non-emergency medical transportation services. It aims to make healthcare more accessible by offering reliable and convenient rides for patients.
Launched in March 2018, Uber Health helps healthcare organizations provide patients with reliable and comfortable transportation. Healthcare professionals can use the dashboard to book rides for patients to and from their appointments.
It serves the following:
- Caregivers: Designed to support caregivers by allowing them to coordinate transportation and grocery delivery for care-receivers.
- Healthcare providers
- Insurance plans
Uber Health also partners with various health plans to enhance caregiver support services. These partnerships facilitate access to benefits and assistance for caregivers in managing healthcare logistics and expenses.
Picture this: You have a medical issue and need to get to a doctor. You can’t call on family because they’re all at work, attending university classes, or away on business.
Instead of stressing about finding a ride, you receive a notification from your healthcare provider. They’ve scheduled a ride for you through Uber Health. You get a text with the details—no app or smartphone required.
Soon, a car arrives at your door, taking you directly to your appointment. It’s a seamless, worry-free solution that ensures you get the care you need right when you need it.
How Uber Health works
Uber Health is a non-emergency medical transportation (NEMT) service that connects patients with reliable and comfortable rides to and from medical appointments.
The service is designed to reduce missed appointments and improve health outcomes by providing a convenient and stress-free transportation experience.
Here’s how it works:
- Healthcare professionals can request rides for their patients through the Uber Health dashboard, which is HIPAA-supported and compliant with healthcare regulations.
- Patients receive notifications by text message or phone call to their landline, eliminating the need for a smartphone or the Uber app.
- Uber Health’s network of drivers provides transportation to and from medical appointments, ensuring that patients arrive on time and safely.
- The service is available 24/7, and patients can track their rides in real-time through the Uber app.
By streamlining the transportation process, Uber Health ensures that patients can focus on their health without worrying about how they’ll get to their appointments.
Benefits of Uber Health for healthcare organizations
As a healthcare provider, you have a busy schedule. Here’s how Uber Health can help your organization fulfill its mission of giving healthcare to patients.
Uber Health also enables caregivers to manage and view the healthcare benefits of the individuals they support, making it easier to coordinate services like transportation and grocery delivery.
Whether it’s one ride or many trips, the dashboard lets you easily book, reschedule, and see all upcoming rides at a glance.
As a healthcare provider, you can review your user metrics. Keep an eye on trip details like cost and duration so you can stay at the top of your business operations.
No app is needed to get a ride
Uber Health makes it easy for patients without a smartphone to access transportation. Riders don’t need the Uber app to get a ride; they receive all ride details via text message.
Designated pickup spots
Picking up patients at large hospital campuses can be tricky since multiple buildings might share the same address.
With designated pickup spots, healthcare providers can choose exact locations for pickup, making it easier to find patients, similar to how the rider app works at airports and other large venues.
Message a driver directly with Uber Health
Healthcare providers can now message drivers directly through their app. This means drivers don’t have to switch between the app and text messages, making it easier to coordinate patient pickups.
Real-time tracking of patient rides with Uber Health dashboard
You can see when passengers were picked up and when they’re due to arrive in real time to ensure everything is running on schedule.
Picture this: A busy clinic coordinates multiple patient appointments throughout the day. With Uber Health, staff can easily monitor rides, seeing when each patient was picked up and their expected arrival time.
For example, they notice a patient was picked up right on time and is due to arrive in 15 minutes.
This real-time tracking helps the clinic ensure everything stays on schedule, allowing them to prepare for the patient’s arrival without any guesswork.
Is Uber Health HIPPA compliant?
Uber Health is accredited with the Health Insurance Portability and Accountability Act (HIPPA).
NOW READ: Uber partners with Coco for robot delivery in LA
Photo Credits: Uber and Canva
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
