New research reveals how tech issues are contributing to the stress on transport and logistics teams, including valuable time.
SOTI’s new research, The Road Ahead: Driving Digital Transformation in T&L, reveals that while 98% of respondents use mobile technology daily, they lose an average of 13 hours per worker per month due to mobile device-related downtime.
This directly impacts a company’s bottom line, employee morale, and customer satisfaction. It creates inefficiencies and limited visibility during work hours.
The same research was done in 2021, which back then, highlighted the downtime as a “top concern for 70% of transport and logistics providers.” This latest resort shows a decrease of one hour of downtime per month per employee.
Little progress: Lack of real-time tech support
SOTI says this indicates that “little progress” has been made over the last three years. It warns that results continue to dwindle because tech is not integrated seamlessly.
The global study is based on 10 countries, with 1,700 online interviews with people aged 18+ who work as transport and logistics drivers.
It exposes the lack of real-time tech support, resulting in the industry “losing valuable time and employees.”
Solving a digital dilemma
The global mobile device management enterprise recommends that companies be notified before devices fail by leveraging the right proactive tools. This can improve operational efficiency and reduce downtime.
This could be anything from battery failure and connectivity disruptions. If addressed swiftly with the right tools, it could lead to higher productivity across the organization.
Another solution the report suggests is having the ability to support devices and applications fully remotely. “With device analytics and metrics such as battery status, app functionality, and network connectivity, organizations can proactively address and reduce device-related issues without needing to fix them in person.”
Australia’s productivity drops with tech downtime
Australia is among two other countries that reported losing more than three hours per week of deliveries in the logistics and transport sectors due to mobile tech issues.
Losing hours each week due to downtime and delays leaves many organizations with no choice but to allow employees to work overtime.
35% of respondents say they work overtime due to delays. The number was significantly higher in Mexico (43%), the US (41%) and Canada (40%). Professionals in Australia reported the lowest level of overtime, but it was still more than one-quarter of employees (27%).
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Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
