The return process in logistics is often seen as a pain point for businesses and customers. In a world where online shoppers want orders faster and faster, spending time on returning products can be seen as holding back operations.
SEKO Logistics has partnered with Loop Returns, an American company that offers customers solutions to help brands streamline their return management.
Known for its robust global logistics network, SEKO’s partnership with Loop aims to simplify the process customers must go through to return unwanted products.
Shoppers don’t want to spend more money when they already sit with an unwanted item. However, this leg of logistics cannot be absorbed by the business; therefore, a cost-effective solution is required.
The collaboration between SEKO and Loop could offer international returns options that are not eating into the profit.
ALSO READ: The growing importance of reverse logistics
The future of reverse logistics
Globally, reverse logistics is expected to increase to $3.68 trillion by 2033. According to Precedence Research, the Asia Pacific market has generated nearly half of the global revenue share in 2023 (52.14%).
Shipping to other countries and managing the returns is complex. This is the case with SEKO and Loop’s partnership. It often comes with customs delays, high shipping costs, and complicated paperwork. However, the partnership is hopefully going to address these points.
Reverse logistics could impact customer experience
A poor returns experience can turn a happy customer into one who might consider buying from the competitor next time around.
However, SEKO has multi-carrier reverse logistics capabilities in this partnership, which can improve the customer experience.
Cost efficiency of cross-border logistics
Cross-border returns are expensive, especially with the tight e-commerce margins. However, e-commerce businesses can benefit from SEKO’s global network, especially businesses looking to expand their brand globally cost-effectively.
When a business grows and expands to new markets, its return processes must also increase. It should scale accordingly. This SEKO-Loop partnership allows for scalability.
In e-commerce, technology must be integrated with logistics to speed up the process and keep customers happy. SEKO and Loop’s partnership has the potential to propel businesses to capture the attention of international audiences.
Photo credit: SEKO
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About the author
Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
