Logistics is everywhere and is the backbone of many businesses. This includes the massive growing e-commerce market. In today’s fast-paced world, online companies need to think fast and deliver fast, all while keeping customer satisfaction high – always. There is no doubt delivery management is crucial when it comes to logistics and, most importantly, when it comes to e-commerce.
Here are some tips on how to ensure your e-commerce business is successful when it comes to delivery management:
Good network of parcel carriers
You need to ensure you keep costs low. Build a good network with parcel carriers who give you flexibility when it comes to delivering to your customers. Don’t rely on just one good carrier. If you provide customers with several delivery options, chances are that will convert to a sale for your e-commerce business. Customers who are offered more choices about delivery will tend to stick with a brand.
Get innovative with delivery
If your online delivery is still stuck in the dark ages, it’s time to get innovative. Online shopping today is not just about clicking and buying. It’s about having peace of mind that when your customer purchases items from your store, the items still arrive fast. Allowing your customers to track their shopping online is a great way to give them peace of mind.
Your online business can make use of delivery management software. Your customer places an order, and you provide them with a tracking link. The eager customer can view the live tracking of the delivery and know exactly where the item is, and when it will arrive at their doorstep. In the meantime, your customer feels at ease about the whole experience because they can follow the delivery order.
Same-day delivery
Let’s face it, everybody who orders items from an online store wants it to arrive yesterday. Flash Box, a company that provides delivery solutions for businesses, says, “While it may seem like a small part of the process, it can significantly impact a business’s success. In recent years, last-mile delivery has become a crucial aspect of the e-commerce industry, with customers expecting fast, efficient, and reliable delivery options.”
Here are some interesting findings by Flash Box:
- 88% of consumers will pay for same-day delivery.
- 53% of consumers abandoned the purchasing process due to excessively long shipping times.
- 55% of consumers would switch to a competitor for faster delivery service.
Mordor Intelligence reports the growth in the global express markets has been driven by strong domestic e-commerce sales. “Domestic markets have been growing more quickly than international markets in most regions, but the gap is narrowing significantly in some regions. The gap in the domestic and international markets is smaller in North America and Europe. In Europe, this is primarily due to the interconnectedness of the market and the lower barriers to international trade,” reads the report.
Share this article
About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
