Consumer expectations for last-mile delivery are shifting toward “real-time tracking, on-demand services, and better customer experience.”
According to new research by Technavio, the last-mile delivery market is expected to grow by $60.82 billion by 2028.
Online shoppers are driving the need for logistics processes to improve, with real-time tracking and on-demand services that need to increase.
What are businesses doing to improve the last mile experience? Businesses are investing in robots to help cut shopping costs.
Technavio says transport costs, inventories, and financial costs are key areas of focus for companies looking to optimize their delivery operations.
Poor infrastructure and high-tech
Autonomous technology is helping the logistics industry address the shortfalls created by poor infrastructure that limits the last-mile delivery process.
According to the report, the last-mile delivery market is witnessing a “significant shift” with the increasing use of advanced technology for real-time tracking and package management.
Consumers are now more in control over their deliveries, with technology allowing them to pick their own delivery windows. There is also a growing demand for digital parcel lockers.
Handling large or high-value packages is still a challenge. They cannot be delivered outside homes.
Case Study: Faster deliveries for the last mile
Party City has partnered with Instacart to bring same-day deliveries to the entertainment business.
In under an hour, customers can shop from over 700 Party City stores across North America on Instacart for same-day delivery.
There is a shift to convenience and on-demand last-mile deliveries. Even if you want to plan parties at home at the very last minute.
Businesses must adapt to the growing demand for real-time solutions in last-mile delivery.
Offering features like flexible time slots, same-day delivery, or express delivery can give a competitive edge.
ALSO READ: What is last-mile delivery? Everything you need to know to improve your business.
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About the author
Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
