DHL Express has partnered with TOSHI, a company known for turning last-mile deliveries into a premium service. This partnership allows DHL Express to offer more flexible delivery options, giving shoppers faster, more convenient, and customizable choices in London, UK.
Why does this matter? This initiative can enhance the customer experience by offering more flexibility, control, and convenience, which are key demands in today’s e-commerce environment.
With faster delivery times and precise scheduling, businesses can better meet shopper expectations, reduce delivery-related friction, and stand out in a competitive market.
This initiative can also help retailers build customer loyalty and increase satisfaction by giving customers more say over when and how they receive their purchases.
Premium delivery options
DHL Express e-commerce customers can now offer premium delivery options within the M25 (Greater London) area, with one or two-hour delivery slots available daily from 10am to 8pm.
DHL customers can activate this service easily without needing new systems or investments. Shoppers will see the new paid options automatically when they get their delivery notifications.
Abi Brodie, vice-president of DHL Express says: “By integrating TOSHI’s technology, we can offer our customers and their shoppers more precise and personalized delivery options, enhancing the final mile and arguably most important element of the e-commerce experience.”
Who is TOSHI?
TOSHI offers last-mile delivery services for major brands, providing same-day, next-day, and scheduled delivery options.
They provide personalized services like “Wait & Try” and “Try-Before-You-Buy” at home, making deliveries a premium experience rather than a standard process.
Operating in New York, London, and Los Angeles, TOSHI emphasizes convenience and sustainability by using an electric vehicle fleet.
By combining logistics, e-commerce, and customer service, TOSHI aims to turn deliveries into positive experiences rather than just a routine task.
UK e-commerce market
Earlier this year, Asendia, a company that offers a range of international e-commerce and mail delivery services released a report which highlighted that UK consumers are global leaders in online shopping due to widespread internet access, a strong desire to find the best deals, and a reliable postal network.
Key insights from the report for the UK:
- 94% of UK orders are successfully delivered on the first attempt.
- 43% of online transactions are made by card.
- 88% of shoppers use PayPal.
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Photo Credit: DHL Express
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
