International sellers will have to face more stringent measures when considering selling on Amazon in the UK from now on. The marketplace has announced tighter return policies starting this month.
If international sellers can’t provide a domestic return address, the customer will receive a refund and keep the item.
From now on, international sellers have four calendar days to offer return options to local shoppers.
If this doesn’t happen, customers can keep the product and receive a refund.
It’s being reported that the rules come into effect to simplify the return process for local customers. This will boost UK buyers’ confidence, knowing they can return an item to a domestic address and there won’t be hidden return costs.
Amazon’s return policy for local sellers
According to Retail Week, 90% of shoppers find it irrational to pay for items to be returned, while 86% see clear return policies as extremely important.
Amazon has been growing its footprint in the UK. It has 20 distribution services in the region. The retailer also has its largest European logistics and fulfillment presence in this country.
Customers in the UK can easily visit one of the nearby Amazon drop-off locations, which requires no labels or boxes to send a parcel back. These locations include the local post office, Amazon hub bounters, or Evri drop-off points.
Improving same-day delivery in the UK
Earlier, Amazon expanded its same-day delivery offering to over 80 towns and cities in the UK.
The most popular items ordered on Amazon for same-day delivery are plastic-free water wipes in London, Amazon fire TV sticks in Manchester, ink cartridges in Swansea, and hydrating serum in Nottingham.
Last year, Amazon delivered over 50 million packages in the UK and Ireland using electric vans, e-cargo bikes, and pushcarts.
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Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
