Dispatch and delivery planning is crucial for small businesses. Without it, late deliveries, rising costs, and frustrated customers would be a reality.
When dispatch planning is aligned with delivery expectations, your company can rise above expectations.
Let’s explore ten actionable tips that will help you streamline dispatch operations, reduce errors, and maximize efficiency.
Why Is Dispatch Planning Important for Small Businesses?
In the logistics industry, anything can go wrong. However, better planning can reduce the risk involved and help your business reach its goals.
You don’t want parcels to get mixed up during delivery.
For small businesses, a great deal of their sales rely on building a relationship with customers and making them feel special. It’s not just another delivery.
Small businesses need software to help them compete with the speed of larger players like Amazon or DHL. That’s why dispatch and delivery planning are crucial.
Without a dispatch and delivery plan, your businesses risk falling behind schedule.
Poor dispatch plans often result in:
- Missed delivery windows
- Rising fuel and labor costs
- Negative customer reviews
What is Dispatch and Delivery Planning?
Dispatch and delivery planning ensures that the goods or services ordered by customers reach them, efficiently and on time.
To ensure the right orders reach the right customer and on time, requires fine coordination and optimization of the delivery process.
It’s during the planning process that customer expectations meet customer satisfaction.
Small businesses need to stay competitive but often don’t have the funding to have massive advertising campaigns or events to boost brand awareness levels.
Effective dispatch and delivery planning can potentially reduce costs and improve operational efficiency. By focusing on the planning, execution, and monitoring of delivery operations, businesses can streamline their processes.
At the end of the day, it minimizes delays and ensures timely deliveries, ultimately boosting customer satisfaction and loyalty.
1. Delivery Workflow: How does it work?
You want to document every step of your delivery process to identify bottlenecks or inefficiencies. This way, you can understand the flow of your delivery.
However, doing this can take precious time away from your already overburdened staff.
Proper dispatch and delivery planning help to identify those issues. Efficient dispatch operations can significantly streamline the workflow.
READ MORE: Dispatch and Delivery Planning Can Transform Your Business
2. Use Delivery Management Software
Manual tracking? That’s outdated.
Affordable tools like Locate2u’s route optimization, live tracking of delivery drivers, and real-time updates can automate this process.
Delivery management software optimizes the entire logistics.
You might wonder for a small business, with only 2-3 drivers, do you really need software? The answer is yes! Without software you will spend much of your drivers’ time and your fuel money crisscrossing town.
Using delivery management software to dispatch drivers using route optimization helps to find the most efficient delivery routes.
3. Delivery Planning: Prioritize Orders by Urgency
When it comes to delivery, it’s all about speed and accuracy. Amazon has set the bar very high, and even though you are a small business, these are the new rules of the delivery game.
Customers expect the same delivery, even though you are a much smaller business.
Here’s a pro tip: Assign priority to time-sensitive deliveries, like perishable goods.
A florist, for instance, ensures Valentine’s Day deliveries arrive before 5 PM, enhancing customer satisfaction by meeting urgent delivery needs.
4. Dispatch Planning: Batch Deliveries in Close Proximity
Sending one driver to five locations scattered across the city wastes time.
But by mapping out your plan (with software, don’t try it manually) route optimization helps to minimize travel time.
According to Luminous, batching involves grouping multiple orders together and processing them as a single unit. Apart from saving time, it also reduces errors and ultimately leads to higher customer satisfaction.
Locate2u‘s founder and CEO, Steve Orenstein, believes delivery will be the difference between the companies that do well in the next ten years and the ones that don’t. “Delivery could save so many struggling retail stores, from a small local butcher to large fashion chains.”
5. Communicate Clearly with Drivers for Better Dispatching
Set expectations and provide detailed instructions. A simple driver app helps to improve communication flow between dispatchers and drivers.
It’s frustrating when you send a message to your drivers, and they respond hours later. Due to a lack of effective communication, you might even miss some crucial delivery time windows.
So, live tracking helps you know where each driver is to improve your dispatch and delivery plans. It can also send managers automated notifications to improve the delivery process when there are delays.
Want to learn more: Industries transformed by real-time tracking
6. Optimize Efficient Delivery Routes
Overpromising can backfire, so be transparent about delivery windows.
Yes you are a small business and customers might be a bit more understanding, but it can have a significant impact on customer satisfaction.
Here’s what to do: Route optimization can help with dispatch planning. It ensures that deliveries are on time while giving you extra room for unexpected delays.
7. Factor in Last-Minute Changes
Last-minute changes or cancellations are part of the job. As luck may have it, it’s always the orders out for same-day delivery that require adjustments.
Implementing delivery management software helps to optimize logistics by adapting to these changes, ensuring you can adjust without disrupting the entire schedule.
Allow for flexible dispatching to increase your repeat customers. Handling adjustments manually can make you feel out of control, but with the right software, it’s not possible.
8. Train Your Drivers
A dispatch management system enhances the delivery process. But what about the drivers’ techniques and skills?
They, too, need to understand the essence of prioritizing customer satisfaction and fast deliveries.
Equip drivers with problem-solving skills for real-world challenges like:
- Navigating unfamiliar areas
- Handling customer complaints
Here’s an extensive guide on how to train your drivers to get better driver ratings.
Your drivers must understand how to meet delivery expectations and handle unhappy customers. Because let’s face it, there will always be unhappy customers no matter what you do.
9. Reduce Empty Return Trips for Better Delivery Operations
Delivering parcels to your customers is important, just as much as it is when they are unhappy with your product and want to return it.
Having a solid dispatch and delivery plan helps to ensure efficiency while also meeting tight deadlines.
How can this be achieved?
- Picking up returns during deliveries.
- Partnering with local businesses for backhauling opportunities.
10. Focus on Customer Experience
You want to have open communication with your customers via real-time tracking to make the delivery process a pleasant experience.
Having a dispatch and delivery plan includes improved communication with your customer and an accurate estimated time of arrival (ETA).
“Delivery can have a massive impact on marketing. Get it wrong, and you could lose customers; get it right, and they’ll stay loyal and spread the word,” says Orenstein.
Why You Need Dispatch and Delivery Planning
Whether you have two drivers or twenty, dispatch management systems and delivery management software keep the machine efficient and give your business a chance to compete with the big players.
Using these ten tips keeps delivery expectations realistic and helps your drivers achieve their goals.
NOW READ: 12 Habits That Could Be Hurting Your Delivery Driver Ratings
About the author
Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
