Delivery company Evri has introduced new doorstep delivery options designed specifically for people with disabilities. The company announced a major partnership with disability equality charity, Scope.
The new delivery features give parcel recipients more flexibility, whether you need extra time to get to the door or prefer an alternative way to receive your parcel.
With one in four home deliveries going to people with disabilities, Evri aims to become the most accessible delivery company for everyone—customers, employees, and couriers alike.
Royal Mail is one step ahead though. In November, the postal carrier introduced an option to allow customers with special needs to register their requirements via Parcel Collect.
A groundbreaking partnership
Evri has entered into a three-year partnership with Scope, a leading UK disability equality charity. This first-of-its-kind collaboration in the logistics sector aims to drive disability inclusion and create meaningful social change.
Building an inclusive workplace
The partnership will focus on making Evri’s workplace more accessible for disabled employees and consumers. Scope will support Evri by auditing its current practices, providing guidance on areas for improvement, and helping to create and deliver tailored training.
Supporting Scope’s mission
Evri is also donating £125,000 to support Scope’s mission of creating an equal future for disabled people.
Each year, Scope provides information, advice, and employment opportunities for over 4 million disabled individuals, transforming attitudes and tackling injustice.
Driving positive change
Together, Evri and Scope are working to set a new standard for inclusion in the logistics industry and inspire lasting change for the disabled community.
Evri has improved its delivery options to better serve disabled consumers, based on research from the Research Institute of Disabled Consumers (RiDC).
New features include the ability to request extra time to get to the door and an option to ring the doorbell instead of knocking. Customers can set these preferences on their account, which will then apply to every Evri delivery and collection.
Evri is also testing a screen reader tool on its website to enhance accessibility, offering features like color adjustments and ADHD support.
These updates are part of Evri’s broader commitment to accessibility. They’ve introduced a Workplace Adjustment Policy and an Inclusive Language Guide for employees.
Feedback from consumers
Evri has collaborated with the RiDC since 2023 and partnered with various organizations to conduct website accessibility audits and create employment opportunities for disabled people.
Martijn de Lange, CEO at Evri says: “Our own research shows that one in four people rely on home deliveries to maintain their independence or improve the quality of their life. We are launching exciting new product developments which will improve services for those with accessibility needs.”
Catherine Cashman, associate director of research at the Research Institute of Disabled Consumers says the organization’s research is entirely based on the direct feedback of disabled and older consumers.
Cashman adds that this provides a voice for the significant proportion of Evri’s customer base who have a disability, health condition or access need.
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Photo Credit: Evri
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About the author
Sharl is a qualified journalist. He has over 10 years’ experience in the media industry, including positions as an editor of a magazine and Business Editor of a daily newspaper. Sharl also has experience in logistics specifically operations, where he worked with global food aid organisations distributing food into Africa. Sharl enjoys writing business stories and human interest pieces.
