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Running a small or medium-sized business (SMB) often feels like spinning plates while on a rollercoaster ride. You’re managing operations, cutting costs, and trying to keep customers happy, all at the same time. Sound familiar? You need a fleet management
How are you supposed to improve customer satisfaction if you don’t know that somewhere, a disappointed customer is hoping for better service? Often, it’s something that can be fixed in
Speed and customer satisfaction are more important than ever in the logistics industry. Whether you’re transporting high-value goods or everyday essentials, delivering freight quickly and accurately can make or break
DoorDash has partnered with several new merchants for on-demand delivery ahead of the busy shopping season. Last month the last-mile delivery provider joined forces with Mattress Firm to offer customers
New data suggests that 62% of Australian shoppers are not sticking to brand loyalty when choosing consumer-packaged goods (CPG). Research by SAP Emarsys has found that food brands like soft
The UK’s regulatory body Ofcom will review whether changes to Second Class letter delivery, while keeping the six-day-a-week First Class next-day service, would still meet the needs of postal users.
Logistics giant UPS has partnered with Ninja Van Malaysia to make selected UPS products available through Ninja Van’s retail services. Now, customers in Malaysia can access UPS’s Worldwide Express and
Customer satisfaction is more crucial than ever for logistics companies, shipping businesses, and delivery services. We live in a time when e-commerce is booming, and customers want their packages to
Sendle, the Australian courier service has introduced a new Print In-Store feature. It will allow very small business owners and side hustlers to print labels and process returns at nearly
Yodel has launched two new collection services aimed at making life easier for small and medium-sized enterprises (SMEs), frequent senders, and independent businesses. This is one of a few recent
Online shoppers will now be able to make returns easier, this is thanks to a partnership with Inmar Post-Purchase Solutions and Doddle. The collaboration will see 2,000 drop-off locations at
Too high expectations dampened the excitement that followed low-cost online retailer Shein’s initiative to take its top-selling items to brick-and-mortar pop-up shops. It’s just wrapped up its seventh pop-up store
The need for same day delivery is changing the logistics landscape, and pushing companies to innovate and optimize their operations to meet customer expectations. From the stay-at-home mom, the professional
Delivery companies can appreciate that customer satisfaction is key to building your business. Real-time tracking can help establish customer loyalty, and keep you ahead of the competition. In today’s busy
The UK is about to get better delivery and return services through parcel lockers, thanks to the business sector. Quadient, a global automation platform, has announced a new contract with
Automation is changing the logistics game. It’s helping companies operate efficiently, and service customers even faster. Walmart is enhancing its automated grocery distribution network to keep up with changing shopping
