Exactly ten years ago, on August 18th, 2014, Zoom2u received its first delivery booking, also on a Sunday.
Looking back on the milestone, CEO and founder Steve Orenstein says the moment they received the first order was surreal. “I remember I still asked if that was a real booking. And we weren’t really sure. Then we realized this person had actually paid some money, and we went and made that delivery.”
Despite the ups and downs that come with a startup ten years on, Zoom2u Technologies (ASX:Z2U) is a successful business that many companies rely on for their logistics and delivery needs.
How Zoom2u started
Zoom2u was inspired by frustration when a delivery driver failed to communicate. Without a delivery window provided by the company expected to drop off new furniture, Orenstein missed the random delivery, more than once.
The driver kept turning up at his front door when he wasn’t home. After five missed calls and a very angry voicemail from the driver later, Orenstein wanted to solve the bigger problem that many frustrated customers battled with.
Zoom2u was started with a vision to improve the customer’s experience.
Loyal customers and employees
Zoom2u is still evolving, growing with those who have been part of the journey from the start, whether employees or customers.
They stuck with the company during its first difficult year, which was a “steep learning curve for all involved.”
These drivers, pictured above, are also still making deliveries for Zoom2u, ten years later.
Growing, expanding with technology
Soon after the Zoom2u business got off the ground, other companies wanted to know what technology Zoom2u used so that they could use it for their own fleet of drivers.
Locate2u was started, all by using the experience gained from building the Zoom2u product.
Orenstein believes technology is key to improving the customer experience. Logistics is a slow-moving industry, but he wants to change that.
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About the author
Mia is a multi-award-winning journalist. She has more than 14 years of experience in mainstream media. She's covered many historic moments that happened in Africa and internationally. She has a strong focus on human interest stories, to bring her readers and viewers closer to the topics at hand.
