Getting the product to the customer’s door is no longer the end of the line—it’s just the beginning of a loyal customer relationship. Last mile delivery, including the crucial final delivery from a local warehouse to the customer’s door, is now one of the primary factors influencing whether customers hit
Faster deliveries in the food and catering industry are difficult during peak hours when everyone wants to eat at the same time. Zomato has devised a unique solution to help restaurants prepare better, and customers feel more in control of their orders. The Zomato app now allows customers to schedule
Could courier drivers soon only use cargo bikes instead of the traditional courier vans? In London, the transition might happen faster than you’d think. There has been a massive adoption of cargo bikes in London. The majority of goods transported in London are by road. This creates massive congestion, especially
DHL Supply Chain is onboarding generative artificial intelligence (AI) to improve customer experience. Partnering with Boston Consulting Group, DHL is adding several generative AI applications to its capabilities to strengthen its analytical side of the business. What does this mean? AI analytics use data submitted by potential customers to help
Courier companies, like Evri, are urging customers to plan and send Christmas gifts “as early as possible” to avoid disappointment. In an effort to alleviate the pressure this festive season, Evri has added 25 more post office branches to its parcel drop-off network in Lancashire. This brings the network to
The gloves are off, or should we say the letter has been delivered in Ofcom’s annual post monitoring report. Ofcom is the regulator for the communications services and postal industry in the UK. Its annual post monitoring report has put the 2023-2024 period into focus. In recent months, Locate2u has
Customers expect convenience in all aspects of their shopping experience, including pet food delivery. With the increasing demand for home delivery services, pet stores can benefit significantly by adopting delivery management software. Not only does this platform streamline the delivery process, but it also enhances customer satisfaction, builds loyalty, and
Think about the administrative burden if a fleet manager has to manually keep tabs on the entire fleet, driver habits, maintenance, and fuel efficiency. Fleet management has its fair challenges, and without the right software, it can lead to errors and a waste of resources as well as money. “Fleet
The electric vehicle (EV) sector in Australia just kicked up a gear. eLumina has officially opened Australia’s first battery factory on the Gold Coast, with production set to begin in 2025, Australasian Transport News reports. The $20 million facility will manufacture both community lithium batteries and EV chargers, marking a
