A recent study has shown that 82.4% of consumers want to track their delivery in real-time. You can improve your customers’ experience by keeping them as involved as possible. Before real-time tracking was an option, the only way for customers to find out how much longer they had to wait
How many times have you received calls from customers asking when their order will arrive and then got frustrated when you didn’t have the answer? It’s a stressful experience that can leave customers with a bad taste in their mouths. Delivery Management Software (DMS) allows you to see exactly where
Providing an exceptional customer experience goes far beyond an online purchase. These days, customers expect efficient, accurate, and timely deliveries, and if these expectations are met, the likelihood of repurchasing increases. In a recent survey, 85.6% of respondents said a poor delivery experience would influence whether they shopped from an
Studies have shown that 44.9% of people shop online and with advances in technology and changing consumer behaviour, we can expect that number to increase. You don’t have to be a mind reader to know what customers want when it comes to receiving their deliveries. It all comes down to
